01What this covers
This policy covers payments to Univershala Technologies Private Limited (“Replicorg”) for Pro and Team plans and for credit top-ups, all taken through Razorpay. It forms part of our Terms of Service.
Some charges are not ours to refund. Work on your own machine or your own sandbox provider account is never billed by Replicorg, and AI model usage is billed by your model provider. Ask that provider about its charges.
02What you pay for
A paid plan's monthly fee comes with credit of the same value: Pro is $50 a month with $50 of credit, Team is $250 a month with $250 of credit. The fee and its credit are the same money, so when we work out a refund we count it once. We never take both a share of the fee for time passed and the credit you used.
Credit pays for Replicorg cloud sandbox time at $0.10 per minute. Plan credit is used before top-up credit. Plan credit left at the end of its month or paid period expires; top-up credit does not expire.
03Cancelling
A workspace admin can cancel a paid plan in the app at any time. Cancelling stops future renewals. You keep the plan and its credit until the end of the period you have already paid for, are not charged again, and then move to the Free plan.
Cancelling does not by itself refund the current period. If you want money back, ask for a refund as described below.
04When you can get a refund
- First purchase of a plan: ask within 7 calendar days of the payment and we refund the unused part, that is, the plan credit from that payment you have not spent.
- Renewals: ask within 5 business days of the renewal payment and we refund it if that period's credit has not been used.
- Top-ups: ask within 7 calendar days of the purchase and we refund the top-up credit you have not spent.
- Used credit (cloud time already run) is normally not refundable.
- Mistakes on our side: duplicate charges, charges for the wrong amount, or a paid service we did not deliver are refunded in full, whether or not the credit was used and whenever you tell us.
This does not take away any right to a refund you have under law.
05What a refund does
- Full refund of a plan payment: the subscription is cancelled and the workspace moves to the Free plan straight away. Unspent credit from that payment is removed.
- Partial refund of a plan payment: the subscription continues. The refunded share of that payment's credit is removed, as far as it is unspent.
- Refund of a top-up: the refunded share of that top-up's credit is removed, as far as it is unspent.
06How to ask
Email billing@replicorg.com from the email address on your account, with:
- your workspace name and GitHub username;
- the date and amount of the payment, and the Razorpay payment ID if you have it;
- whether you also want the plan cancelled, and the reason for the request.
We will review your request and contact you at the email address you provide.
07When the money arrives
Approved refunds go back to the original payment method through Razorpay: the same card, or the same bank account for payments by bank mandate (eMandate). Refunds are made in the currency you paid in.
After approval, we initiate your refund through Razorpay and send you a confirmation. Refunds usually reach the original payment method within 5–10 business days after initiation, depending on the payment method and bank. If it has not arrived after that period, contact billing@replicorg.com with your payment or refund reference.
08Contact
Billing and refunds: billing@replicorg.com. Anything else: hello@replicorg.com. Our registered office: Univershala Technologies Private Limited, PH 01, 6th Floor, Rich Homes, 5/1, Richmond Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025, India.